F.A.Q.
In 7 years, I think I've heard it all! I've tried to collect the questions that I've come across most frequently,
but if you still need clarification please contact me at [email protected].
In 7 years, I think I've heard it all! I've tried to collect the questions that I've come across most frequently,
but if you still need clarification please contact me at [email protected].
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ORDERING
HOW MANY INVITATIONS OR SAVE THE DATES SHOULD I ORDER? For invitations and Save the Dates, a good rule of thumb is to order 10% more than you think you need. If you count up your guest list and determine that you need 100, order 110 instead. This will give you room to invite someone at the last minute, replace invites that may get lost in the mail, and keep a few as keepsakes. WHEN SHOULD I ORDER? For printed orders, I recommend ordering 3-4 weeks prior to the date you need the items in hand. This amount of time will leave room in the rare case there's an issue with printing or shipping. For digital orders, it's suggested that you order 1 week prior to the date you need the files for printing. Each listing will detail the timeline of when you can expect to receive proofs, revisions, and final files/prints. Rush processing and shipping options are available if you need your order more quickly. PRINTING + SHIPPING DO YOU DO THE PRINTING YOURSELF? Rest assured, I am not printing your stationery on a basic home printer! I have partnered with an amazing company that has the latest and highest quality papers and printing equipment. After I complete the design work, I send it off to them for printing. Your printed materials are being created by the best of the best! WHY IS MY ORDER SHIPPING FROM CALIFORNIA? To ensure that customers receive their orders as quickly as possible, my printer ships everything directly from their shop to you. Their amazing, competent staff is able to get things out much more quickly than I would by myself. By eliminating the middle (wo)man, you receive your order about 5 days quicker than you would otherwise. WHERE DO YOU RECOMMEND I PRINT DIGITAL FILES? If you have a good quality home printer, you can print these on your own fairly easily. If you're looking for a professional company, customers use a variety of options, such as: • Staples • 123Print • FedEx/Kinkos • Overnight Prints • Office Depot • UPrinting • VistaPrint • Local print shop • Walmart Keep in mind that each printer may have different sizes that they offer as well as different specifications as to how they need the files set up. Please confirm these details with the printer of your choice so that I can provide the necessary files to make the printing process seamless for you. Please note that the quality of these companies cannot be guaranteed by Reply by Design. It is the customer's responsibility to research the options and make the choice that is best for them. WILL THE COLORS LOOK THE SAME WHEN PRINTED? Generally speaking, colors print fairly closely to what you see on screen. However, screens can differ greatly in color quality and calibration, so it's possible that a color can look different from your screen to the printed product. The same file can even print differently when using two different machines or different types of paper. If you're printing using RBD and exact colors are very important to you, it's recommended that you purchase a Sample Kit with a color chart so that you can see the colors in print. If you're printing on your own, it would be best to print a proof/sample of the design before printing the full order. If you're dissatisfied with the colors on the test print, contact me so that corrections can be made. DO YOU SHIP INTERNATIONALLY? I am happy to ship your order internationally. International shipping fees start at $35 and vary depending on the delivery location and size of order. Please contact me for more information. ENVELOPES, ADDRESSING + MAILING DO YOU OFFER GUEST ADDRESSING? Yes! I am very excited to offer guest addressing services to my customers. Your time is too valuable to spend it writing out tons of envelopes. DO YOU SELL INNER AND OUTER ENVELOPES? I do not currently sell inner and outer envelopes. The envelopes that come with RBD invitations are 7.25" x 5.25". If you're looking to purchase outer envelopes on your own, you will need 7.5" x 5.5" envelopes. These can be purchased online from retailers such as Envelopes.com, LCI Paper, or Amazon. HOW MUCH POSTAGE SHOULD I PUT ON THE ENVELOPES? Let me be super clear about this one: There is no set answer to this question! Although most basic invitation sets only require a standard stamp, there's a chance more postage may be needed. Before purchasing postage, bring one complete invitation set to your local Post Office and ask them to weigh and measure it for you. Only then will they be able to let you know how much postage is needed for each envelope. DO I NEED TO PUT POSTAGE ON THE RSVP ENVELOPE/POSTCARD? It is highly recommended that you put postage on the RSVP envelope/postcard before sending it to your guests. Not only is it a bit inconsiderate to ask someone to spend 50 cents to reply to your invitation, it's also a way to ensure that those RSVPs come back to you. If a guest has to find/buy postage before sending the RSVP back, that task is far more likely to fall lower on their To Do List than it would if all they had to do was check yes or no and throw it in the mail. Up to you, but strongly recommended! |
DESIGN
WILL I BE ABLE TO EDIT THE DESIGN MYSELF? No. For copyright and compatibility issues, I do not offer the designs in an editable format. All editing will be done by me; you will receive a high resolution, ready-to-print file in a flattened/non-editable format. CAN I CUSTOMIZE ANY OF THE DESIGNS? Yes! All of the designs can be customized to your preferences. Change colors, fonts, and patterns at no additional cost to you. There are thousands of options to choose from in the Design Lab. Note that some designs, specifically designs that have hand-drawn and watercolor art, cannot always be customized and an exact color match cannot always be made. For the designs to which this exception applies, there will be a note in the "CUSTOMIZE IT" section of the listing. DO YOU DO CUSTOM DESIGN WORK? Custom design work is one of the more fun parts of being a graphic designer! Unfortunately, time is finite and I don't always have room in my schedule to take on custom projects. Custom design suites start at $200 and will vary depending on the amount of time needed. To find out if I am able to take on your project and what the cost would be, please contact me at [email protected]. ETIQUETTE HOW SHOULD I WORD MY INVITATIONS? Figuring out how to word your invitations can be the most stressful part of ordering your stationery! I've created an easy guide to wording your invitations to help make it as easy as possible. View the Wording Guide Here. WHEN SHOULD I SEND OUT MY INVITATIONS AND SAVE THE DATES? Invitations should be sent out 6-8 weeks prior to your wedding. If you're having a destination wedding, have not sent Save the Dates, or need to give your guests more notice than is normal, 10 weeks prior to your wedding should be sufficient. It is recommended that you send out your Save the Dates 6-8 months prior to your wedding. However, if you're getting married on a holiday weekend, if there's a major event going on at the same time, or if many of your guests will need to book travel and accommodations, it couldn't hurt to send out the Save the Dates sooner. WHEN SHOULD I HAVE GUESTS RSVP BY? The answer to this question varies greatly and unfortunately is not one that I can give you. In order to figure out when you should have guests reply by, you should contact your venue/caterer and find out when they need a final head count. You should also consider that you may need to order favors, day-of stationery, cake, etc., by a certain date based on the number of guests attending. When setting an RSVP date, I recommend leaving a grace period of 5-7 days so that you can track down all of those late and non-existent replies. DO I NEED INNER AND OUTER ENVELOPES? The short answer is no - outer envelopes are rarely used today, although etiquette books would have you believe that both inner and outer envelopes are customary. It's up to you if you choose to use two sets of envelopes, however only one set is provided by Reply by Design. WHO GETS A SAVE THE DATE? Save the Dates should be sent ONLY to people you are 100% sure will be invited to the wedding. Prior to sending your Save the Dates, make sure you know your budget and how many people you will be able to accommodate at your venue. If you have to make any cuts to your guest list, the time to do it is before you send the Save the Dates. WHO GETS THEIR OWN INVITATION? Invitations should be sent to every adult that you are inviting. Even if they live in the same home as their parents, guests 18+ should receive a separate invitation addressed specifically to them (and their guest, if you're choosing to invite them with one). REFUNDS + POLICIES CAN I GET A REFUND ON MY DIGITAL FILE ORDER? Refunds on digital file orders will only be granted if you have not received a proof yet. Once proofs have been sent, no refunds will be given. CAN I GET A REFUND ON MY PRINTED ORDER? If there is something wrong with your printed order, please contact me immediately to discuss options. Before issuing a refund, I will try to correct whatever the issue is. Refunds will NOT be given for: - Incorrect information or spelling errors that were not caught by the customer. (Printing will only occur once the client approves proofs. RBD does proofread all orders but is not responsible for any oversights or errors.) - Color discrepancies from screen-to-screen or screen-to-print (please order a Sample Kit if you're concerned about color). - Cancelled or rescheduled events - Buyer's remorse WHAT HAPPENS IF MY ORDER HAS BEEN SHIPPED TO THE WRONG ADDRESS? Orders will be shipped directly to the address provided on your invoice. This address is the one that is associated with your Etsy account. Please confirm this address prior to ordering, and double check the address on your invoice after the order has been placed. If the address is wrong, please contact me immediately so that I can make a note of the correction. If your order is shipped to the wrong address because incorrect information has been provided to Reply by Design, the customer will pay for 100% of the re-shipping costs (or re-printing and re-shipping costs, if the package cannot be recovered). If the order has been shipped to the wrong address due to an error by Reply by Design, the order will be re-printed/re-shipped ASAP at no cost. |
